What is Mommy Assist?
We provide on-demand assistants, called Assisters, who help moms accomplish their to-do list, so Moms can focus on the things that matter to them.
Why Use MommyAssist?
As moms, we all know there are never enough hours in the day. On average, moms spend 98 hours a week taking care of their families. Maybe you have work demands and need to pack lunches, or you had an unexpected family matter to take care. Perhaps you’re prepping for a trip or one of the kids’ birthdays. You may not have time to run errands, get yourself to the doctor and fold laundry. Or maybe, you just want more quality time for yourself or to spend with your kids. Whatever the reason, let us give you an assist, so you can have time back to focus on things that matter to you.
Who can use the services?
Although our services are designed with Moms in mind, our assistance is available to dads, grandmas and anyone who needs help managing those tasks that never seem to end.
What is the service territory?
We're available in much of Los Angeles' South Bay (Torrance, Redondo Beach, Hermosa Beach, Manhattan Beach, Lawndale, Rolling Hills, El Segundo). We don't cover any service areas in Orange County...yet! Sign up for our email list to be notified of new coverage areas.
How does it work?
We offer assistance in hourly increments or multi-hour packages for larger projects, called Combo Assists.
MommyAssists can be ordered from our service menu on our site. Upon order confirmation, a trained and background-checked Assister will be assigned to your task. You will receive a text message with your Assister’s name, image and contact information, along with confirmation of your ordered services.
Do you take care of kids?
As much as we love kids (we’re moms too!), MommyAssist services do not cover child care.
Are you available 24/7?
Not quite. Our hours are 8 a.m. - 7 p.m. on weekends, and 7 a.m. - 9 p.m. on weekdays.
How is payment handled?
Payment is made upon booking and prior to your assist. Money will be fully refunded if cancelled 24 hours in advance of service; if cancelled after that, you'll receive a 50% refund.
Orders placed online can be paid via VenMo or PayPal.
We do not accept cash or checks or payment at time of the assist, although you can tip your Assister in cash or using personal electronic accounts like VenMo and PayPal.
WORKING WITH AN ASSISTER
How do you select Assisters?
All of our Assisters are trained and background checked. This is to ensure that the Assisters who deliver our services bring forward quality and consistency, plus making sure that you and your family are safe.
Can I request the same Assister as last time?
You can! We will do our best to accommodate the request, but cannot guarantee it. Just put it in the notes at time of order or call us.
Am I charged for my Assister's travel time?
No. Assisters live within 3 miles of the service area. Your Assist begins once your Assister arrives at your home or location for a pick-up/drop-off. This excludes ErrandAssist, which are travel based services.
What if I want my assister to stay longer and complete additional tasks?
If an Assist is going longer than expected and the Assister does not have another appointment directly after yours, the assist can continue and your card on file will be charged for the additional time. Please note we charge in 30 minute increments ($15 per 30 minutes) after the initial service time is completed.
What if the assist takes longer that I scheduled for?
Not to worry, our Assister will notify you in advance if she does not feel your service request can be completed in the time scheduled. If you choose to keep the service going, and the Assister does not have another assist scheduled, your card on file will be charged for the additional time. Please note we charge in 30 minute increments ($15 per 30 minutes) after the initial service time is completed.
How do I contact my Assister?
Once you place an order, you will receive a text with information for your Assister. You can always call the MommyAssist main line as well, at 310.374.5467.
If I buy a multi-hour package, can I use the hours on different days?
Combo-Assist hours can be used all in one Assist visit or spread out on up to 3 days over 45 days. Mini-Combos can be spread over 2 visits in 30 days. It’s all about customizing to your needs.
How do you handle payments for ErrandAssist needs?
Tasks that require Assisters to manage payments or money handling will be managed via pre-payment to Assister via prepaid Gift Card, Cash, Venmo or Paypal. Assisters will not be able to purchase anything for clients in advance of receiving payment to purchase. Unused funds are, of course, transferred back to clients.
Are there travel charges on ErrandAssist?
Errands within 3 miles of your house or site of the Assist are included in the hourly rates. If errands beyond 3 miles are needed, a gas charge of .50 per mile will apply.
Does the Assister provide materials on services that involved light cleaning?
Out of respect for our customers and their preferences, we ask that you provide necessary supplies for the Assister upon arrival for your assist.
Can I customize an assist?
Of course! Please be sure to detail out your specific needs in advance of your appointment when setting this up and our Assister will contact you directly to ensure we understand your needs and ensure we get the job done right. If for whatever reason we can’t do it, we’ll tell you that too. Remember, we don’t take care of kids - but we do take care of moms.
WORKING WITH US
Are you hiring? How can I become an assister?
If you live in our current service areas or within 3 miles of them, please contact us via the contact us section on this website or by calling us at 310.374.5467. We’re looking for friendly Assisters who have experience as nannies, certified food preparers, deliver drivers or are moms themselves who understand the demands of motherhood. Assisters get paid more than minimum wage, set their own schedule and can select which service categories they wish to work in.
Do you need assistance or have a questions not listed here? Interested in working with us?
Send your questions to us via email using the contact us section found towards the bottom of the home page.